Privacy Policy

Who is responsible for your data

The data controller is Softskale. You can reach us at info@softskale.com or by phone at 0882 074 688. Company registration details will be published here once registration is complete.

What we collect and why

Contact form. When you write to us we receive your name, email address, subject and message. We use them only to reply to your enquiry and, if we start working together, to prepare an offer or contract. Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in answering enquiries (GDPR Art. 6(1)(b) and (f)).

Email and phone. If you email or call us, we process the details you share for the same purpose.

Spam protection. The contact form uses Cloudflare Turnstile to tell humans from bots. It runs without cookies and may process technical data such as your IP address and browser signals for that purpose only.

Server logs. Our hosting provider may record technical request data (IP address, time, requested page) for security and reliability.

Cookies and local storage

We do not use advertising or tracking cookies, so there is no cookie banner. The only item we may store is a small preference cookie named softskale-lang, set only if you click the language switch. It holds just “bg” or “en”, lasts up to one year, and is strictly necessary to remember your choice. If we ever add non-essential cookies, we will ask for your consent first.

Who we share data with

We do not sell your data or use it for marketing. We rely on a few service providers (processors) who handle data on our behalf under data processing agreements:

• Vercel Inc. – website hosting.
• Cloudflare, Inc. – Turnstile bot protection on the contact form.
• Brevo (Sendinblue SAS) – delivers contact-form messages to our inbox.
• Our email provider – stores the correspondence we exchange with you.

Some of these providers are based outside the European Economic Area, in particular in the United States. Where that is the case, transfers rely on the EU–US Data Privacy Framework or on Standard Contractual Clauses. We may also disclose data where the law requires it.

How long we keep it

Enquiries that do not lead to a project are deleted within 12 months. If we work together, we keep correspondence and contract data for as long as the contract runs and for the period required by accounting and tax law.

Your rights

Under the GDPR you have the right to access your data, correct it, have it erased, restrict or object to its processing, and receive a copy in a portable format. Where processing is based on legitimate interest you may object at any time. To use any of these rights, write to info@softskale.com; we will answer within one month.

Complaints

If you believe we handle your data unlawfully, you can lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, www.cpdp.bg, or with the supervisory authority in your own EU country.

Changes to this policy

We may update this policy as the site or the law changes. The date at the top shows the latest revision.